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Security and privacy

Your customers’ data stays yours

A CRM holds other people’s names, emails and phone numbers. Here is how we look after them.

Hosted in the EU

  • Everything is stored on our own servers at Hetzner in Falkenstein, Germany.
  • Under the GDPR, we are the processor of the data you keep in your CRM. Our data processing agreement is part of our terms.

Each workspace is separate

  • Every request is checked against your membership of the workspace, on the server.
  • Automated tests try to read and change one workspace’s records from another, and must fail, on every change we make.
  • When someone leaves your team and you remove them, their access ends within seconds, on every device.

No passwords to leak

  • Sign in with a one-time link sent to your email, or with your Google account (we keep only your name and email address from it).
  • Sessions use secure, HTTP-only cookies, scoped to the app’s own address, and everything goes over HTTPS.
  • Sign-ins and member changes are recorded in an audit log.

No tracking

  • No advertising, no tracking cookies, no selling or sharing your data.
  • Our logs never contain your records or full email addresses. The request log keeps IP addresses for 14 days, to find attacks.

Leaving is easy

  • Export every record as CSV files in one zip, whenever you like. Any member can.
  • Deleted records can be restored for 30 days.
  • Deleting a workspace offers you an export first.

Who else touches your data

CompanyWhat forWhere
Hetzner Online GmbHServers and storageGermany
MailjetSign-in and invitation emails (email address only)EU
Google (Gmail)Emails you send from the CRM, through your own Gmail, only if you connect it. We can only send, never read your mailboxUSA
The AI app you connect (ChatGPT, Claude)Only if you connect one: the records it reads for you, under your own account with that company. It can’t delete anything or send emailDepends on the app
PaddlePayments and invoices, as merchant of record (billing details only, never your CRM data)UK
Namecheap and GoogleSupport email, if you write to usUSA

Questions about security or a data request? Contact us. Our privacy notice: Privacy.

Feel it for yourself

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